We take complaints very seriously and fully investigate all complaints made, however small.

We have a clear and simple complaints process in place (below). We’ll also give you a copy of it when you start using our services. 

Our complaints process

We treat all complaints and concerns seriously, in a sensitive and confidential manner.

If you’re not happy with the service we provide, for whatever reason, we’ll do our best to put things right for you as quickly as possible. To do that, we need you to tell us when there’s something wrong.

If you’re not happy:

  1. Talk to the care worker and contact the Entire Care office.
  2. We’ll contact you within 24 hours to let you know we’ve received your complaint.
  3. We’ll update with progress during the investigation.
  4. We aim to swiftly resolve all complaints within 28 days.